FAQ
Product
Unfortunately we don't handle the product which is not on the website. Please be noticed that we don't accept the special order.
Almost all of the products can be flexible, so please contact us before you order. However, please be notified there's products which can not be flexible. (Example: φ0.1mm x 1m 2 rolls → φ0.1mm x 2m 1 roll)
Mostly it is packaged in a roll, however there's straightened type as well.
Please confirm the product page and you can download after registerd our membership.
Please check the product list page. After registered membership, you can check and download. *If we don't have the document, please give us some time while we order to maker.
No, tax is not included.
After confirmed the payment, we'll ship out on the same day. (Max. within 3 business days, mostly delivered following day or the day after following day) However, if out of the stock, will contact you the lead time after receipt of order. *Except Christmas and holiday season, summer holiday, and Golden week.
About orders
Yes.
You can order without account login. If you don't remember email address, please contact us and check your account.
Yes, however shipping cost will be different depending on the order.
Undelivered email (In case you don't receive the confirmation email and our reply)
1) In case of using free email and web email, There's a possibility to delete the email if is judged as "junk email" due to the "junk email countermeasures (spam email countermeasures)" by the settings of each provider and email sending/ receiving software.
2) In case of using cell phone email, Please confirm if your cell phone setting is not "don't receive the email from PC." If the number of receiving letters is exceeded, it might be sent.